Development and validation of sharia compliance e-commerce quality factors and measurement scales

Abstract

The growth of e-commerce has been rapid and stimulated by its numerous benefits which attracts businesses and consumers to adopt. However, despite the religious obligation for Muslims to patronize only Sharia compliant products, services, and systems, yet, Sharia compliance e-commerce (SCE-C) quality factors and measurement scales for evaluating e-commerce systems is non-existent. Hence, the need to develop and validate SCE-C quality factors and measurement scales. Therefore, both the Sharia compliance requirements and the e-commerce quality factors and measurement scales was deduced and conceptualized from extant literatures. This study collected 451 valid responses from Muslim participants using self-administered questionnaires within four university campuses in Malaysia. The data was subjected to exploratory and confirmatory factor analysis with the aid of IBM SPSS 23 and Amos 23 respectively. The SCE-C quality factor structure revealed seven factors comprising of information accuracy, information completeness, devoid of haram, usability, customization, security, and service quality. Cumulatively, these factors revealed a scale of thirty-one measurement items. The model achieved good model fitness, convergent and discriminant validity, and construct reliability. Consequently, the validation of the seven SCE-C quality factors and thirty-one measurement scales can be operationalized in evaluating the SCE-C quality of e-commerce systems.